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Help Guide for Complaints
   Privacy, Bharat Bhushan & The Investor

Our Commitment

Bharat Bhushan is strongly committed to every individual's right to privacy and to keeping personal and financial information secure. As part of the effort to earn your trust and confidence in our commitment, we are fully disclosing our privacy practices. We therefore encourage you to read our privacy statement to familiarize and understand the types of personally identifiable information we collect and how we use this information.

Information collected by Bharat Bhushan and how it is used

Bharat Bhushan only collects the necessary personally identifiable information in order to respond to your requests for our customized products and services. Personally identifiable information is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. Such information pertinent to the site includes, but is not limited to, first and last name, physical address, e-mail address, phone number, birth date, and any other information that itself identifies or when tied to the above information, may identify you as a specific individual.

Bharat Bhushan only collects personally identifiable information about you when you specifically and knowingly provide it. The site collects your information in order to record and support your participation in the activities you select. If you subscribe to a service or register a product, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. Bharat Bhushan and its service partners use your personally identifiable information to operate the sites and services and to inform you of new features, services, and products from Bharat Bhushan and its affiliates.

Bharat Bhushan may also carefully select other companies to send you information about their products or services which are related to the site's service but are not necessary to its operation (an "Extended Service"). If Bharat Bhushan intends to use personally identifiable information for an Extended Service, the Bharat Bhushan site will also provide you with the ability and requisite instructions to decline this service. You may also stop the delivery of informational or promotional mail from Bharat Bhushan by following the instructions on the mail.

Bharat Bhushan may disclose personally identifiable information if required to do so by law or in the good-faith belief that such action is necessary to:

(i) conform to the edicts of the law or comply with legal process served on the site or its owners;
(ii) protect and defend the rights or property of the site-owners, the site or the users of krchoksey.com, and
(iii) act under exigent circumstances to protect the personal safety of users of krchoksey.com, the site, its owners, or the public.

Grievance Redressal
A. Regular Access Channels

At Bharat Bhushan Equity Traders Ltd., we aim to provide you with the best Customer Service. However, if you have a problem or wish to register a complaint, you can reach us at any of the following access channels.
Dedicated Number: - 09313793267
E-mail: - Investorgrievance@bharatbhushan.com
Write to us: - 503,Rohit House
3,Tolstoy Marg,
New Delhi - 110 001
You can expect a response from these channels between 3 working days to 10 working days of receipt of your complaint at Bharat Bhushan (taking into account postal and other delays that may occur beyond the control of Bharat Bhushan Equity Traders Ltd.)

B. Escalation of your Complaints

If you are not satisfied with the response that you receive from the above access channels or if you do not hear from us in 10 working days, you can escalate your complaint through: An E-mail to nse@bharatbhushan.com explaining the details of the issue concerned. You will receive a response within 10 working days of receipt of your complaint at Bharat Bhushan Equity Traders Ltd.
You can call us at the +91 11 49800900.

C. Senior Officer Contact

If you are not satisfied with the response that you receive or if you do not hear from us within 10 working days of having escalated your complaint, and wish to raise the issue with a senior officer within the Head Office, please contact Mr.R.A.Soni.

Mr.R.A.Soni can be reached at:

Bharat Bhushan Equity Traders Ltd.
503,Rohit House,
3,Tolstoy Marg,
New Delhi - 110 001
Telephone: +91 11 49800900


All reasonable care has been taken to ensure that the information contained herein is not misleading or untrue at the time of publication. However, we make no long standing commitment as to its accuracy or completeness. All information is for the private use of the person to whom it is provided without any liability whatsoever on the part of Bharat Bhushan or any associated company or any member of employee thereof.

Bharat Bhushan may have open and investment interest in the stocks mentioned herein. Nothing contained herein should be construed as an offer to buy or sell or a solicitation of an offer to buy or sell. The value of any investment may fall as well as rise. Investors are advised to avail personal counseling from our research or dealing desk if they wish for any further clarity or clarifications in the understanding on various aspects of investment.

Bharat Bhushan has taken due care and caution in compilation of data for its web site. The views and investment tips expressed by investment experts on Bharat Bhushan are their own, and not that of the site. Bharat Bhushan advices users to check with certified experts before taking any investment decision. However, Bharat Bhushan does not guarantee the accuracy, adequacy or completeness of any information and is not responsible for any errors or omissions or for the results obtained from the use of such information. Bharat Bhushan especially states that it has no financial liability whatsoever to any user on account of the use of information provided on its website.

The Stock Exchange, Mumbai is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc., of any of the Rules, Regulations, Bye-laws of the Stock Exchange, Mumbai, SEBI Act or any other laws in force from time to time. The Stock Exchange, Mumbai is not answerable, responsible or liable for any information on this Website or for any services rendered by our employees, our servants, and us.

This disclaimer shall be applicable to any person visiting/accessing the Website and/or a Customer entering into an agreement related to availing of the Service offered by Bharat Bhushan Equity Traders Ltd. and its Affiliates. The terms & conditions governing individual products will be displayed at the relevant product specific pages in the website. If the client trades in/uses any of the products he will be deemed to have accepted the terms of the respective products as well as these terms.

Terms Of Use

Bharat Bhushan believes that you will experience, enjoy and participate in the many services and features on our site. By visiting our site you are agreeing to be bound by the following terms and conditions. We may change these terms and conditions at any time. Your continued use of Bharat Bhushan means that you accept any new or modified terms and conditions that we come up with. So please re-visit the `Terms of Use' link at our site from time to time to stay abreast of any changes that we may introduce. The term `Bharat Bhushan' is used through this entire Terms of Use document to refer to the website, its owners and the employees and associates of the owner.

By registering, you certify that all information you provide, now or in the future, is accurate.
Bharat Bhushan reserves the right, in its sole discretion, to deny you access to this website or any portion thereof without notice.

You acknowledge that the Bharat Bhushan content, service and software (including but not limited to text, sound, photographs, graphics or other material contained in any communication, sponsor advertisements or messages, whether by its owners, its advertisers, affiliates or partners) are protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws; therefore, you are only permitted to use content, service or software as expressly authorized by Bharat Bhushan, its advertisers, affiliates and partners.

You expressly agree that use of the website is at your sole risk.
The contents, information, software, products, features and services published on this website may include inaccuracies or typographical errors. Changes are periodically added to the contents herein. Bharat Bhushan and/or its respective suppliers may make improvements and/or changes in this website at any time. This website may be temporarily unavailable from time to time due to required maintenance, telecommunications interruptions, or other disruptions. Bharat Bhushan (and its owners, suppliers, consultants, advertisers, affiliates, partners, employees or any other associated entities, all collectively referred to as associated entities hereafter) shall not be liable to user or member or any other third party should Bharat Bhushan exercise its right to modify or discontinue any or all of the contents, information, software, products, features, services published on this website.

Bharat Bhushan and/or its respective associated entities make no representations about the suitability of the contents, information, software, products, features and services contained on this website for any purpose. All such contents, information, software, products, features and services are provided “as is” without warranty of any kind. Bharat Bhushan and/or its associated entities hereby disclaim all warranties and conditions with regard to these contents, information, software, products, features and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, non-infringement, and availability.
In no event shall Bharat Bhushan and/or its associated entities be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any contents, information, software, products, features and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if Bharat Bhushan or any of its associated entities has been advised of the possibility of damages

You agree to indemnify and hold Bharat Bhushan and its associated entities harmless from any claim, demand, expense or damage, including reasonable attorneys’ fees relating to use of the Bharat Bhushan website or violation of this Agreement.

As a condition of your use of this Web site, you warrant to Bharat Bhushan that you will not use this website for any purpose that is unlawful or prohibited by these or any of the other terms, conditions, and notices contained on this website.

This website may contain hyperlinks to websites owned by entities other than Bharat Bhushan. Such hyperlinks are provided for your reference and convenience only. Neither Bharat Bhushan nor its owners control such websites, and are not responsible for their contents. Bharat Bhushan's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Bharat Bhushan reserves the right to change this Agreement, and/or any part thereof, at any time.
Your continued use of the Bharat Bhushan website after modifications constitutes an affirmative acknowledgment of the amended Bharat Bhushan Terms of Use and consent to abide and be bound by any terms thereof.
The owners of Bharat Bhushan, reserves the right to modify or discontinue the Bharat Bhushan website with or without notice to you. The owners shall not be liable to you or any third party should they exercise its right to modify or discontinue the Bharat Bhushan website.

If this Web site contains message/bulletin boards, chat rooms, or other message or communication facilities (collectively, "Forums"), you agree to use the Forums only to send and receive messages and material that are proper and related to the particular Forum. By way of example, and not as a limitation, you agree that when using a Forum, you shall not do any of the following:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Conduct or forward surveys, contests, or chain letters.
  • Download any file posted by another user of a Forum that you know, or reasonably should know, cannot be legally distributed in such manner.

All Forums are public and not private communications. Chats, postings, conferences, and other communications by other users are not endorsed by Bharat Bhushan, and such communications shall not be considered reviewed, screened, or approved by Bharat Bhushan. Bharat Bhushan reserves the right for any reason to remove without notice any contents of the Forums received from users, including without limitation message board postings.

Software (if any) that is made available to download from this website (" Software") is the copyrighted work of the owners and/or its suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a license agreement, Bharat Bhushan hereby grants to you, a personal, non-transferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions, and for no other purpose. Please note that all Software, including without limitation all HTML code and Active X controls contained in this Web site, is owned by Bharat Bhushan and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

This website contains (directory) features and services that enable you to enlist yourself and/or access information about other registered visitors and/or their services. You will enlist at, access and use such sections, information, features and services at your own risk. Bharat Bhushan does not represent or endorse the accuracy or reliability of any of the information, contents or services available at, listed in or obtained by using such directories. You hereby acknowledge that any reliance upon any of the information, contents, features or services available at, listed in or obtained by using such directories shall be at your sole risk.
Bharat Bhushan provides links and other contact details of enlisted entities for your reference and convenience only. Bharat Bhushan does not endorse or recommend the services of any of the entities listed in this directory or elsewhere on this site. Any entity that you select to contact or deal whether listed in this directory or elsewhere on this site is solely responsible for its services to you, and you agree that Bharat Bhushan shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of such services.

You expressly agree that use of the Bharat Bhushan services, including the Loyalty Program is at the Member’s sole risk.

Bharat Bhushan expressly disclaims any and all express and implied warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Bharat Bhushan shall not be liable or responsible for those guarantees, warranties and representations, if any, offered by Bharat Bhushan's advertisers, partners, manufacturers of merchandise or suppliers of services. No advice or information, whether oral or written, obtained by Member from Bharat Bhushan or through any other source shall create any warranty not expressly made herein.

Member’s correspondence with or participation in promotions of the Loyalty Program advertisers and partners are solely between corresponding Member and the advertiser or partner. Bharat Bhushan assumes no liability, obligation or responsibility for any part of any such correspondence or promotion.

All notices given by Bharat Bhushan to you will be given by e-mail or regular mail or by general posting on the Bharat Bhushan website.

The terms of this contract are exclusively based on and subject to Indian law. You hereby consent to the exclusive jurisdiction and venue of courts in New Delhi, India in all disputes arising out of or relating to the use of this website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

General Terms and Conditions
Submissions and unauthorized use of any materials contained on this web site may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other applicable laws and regulations. You alone are responsible for your actions or the actions of any person using your user name and/or password. Bharat Bhushan Equity Traders Ltd.Securities reserves the right to terminate access to this web site at any time and without notice. Further this limited license terminates automatically, without notice to you, if you breach any of these Terms. Upon termination, you must immediately destroy any downloaded and printed materials.

Bharat Bhushan Equity Traders Ltd. may change the format and content of this web site at any time. Bharat Bhushan Equity Traders Ltd. may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason.

Personal details provided to Bharat Bhushan Equity Traders Ltd. through this web site will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

If you have a question or complaint, please contact us at corporate office. Bharat Bhushan Equity Traders Ltd. reserves all other rights

Undertaking, representation and covenants of the user:
When using this web site, you expressly undertake represent and covenant that you shall not:
Restrict or inhibit any other user from using or enjoying this web site, including without limitation by means of "hacking" or defacing any portion of this web site; Transmit any information or software that contains a virus, worm, time bomb, Trojan horse or other harmful or disruptive component;

Remove any copyright, trademark, or other proprietary rights notices contained in this web site or on any material downloaded from the web site; Use the web site to conduct, or solicit the performance of, any unlawful activity or other activity, which infringes the rights of others;

Interfere with or disrupt the web site or any services provided thereon or thereby, or any servers or networks connected to the web site, or disobey any requirements, procedures, policies or regulations of networks connected to the web site; Violate any law, regulation or contract

Protection of your personally identifiable information

The personal information that you provide in connection with registering yourself as a user of Bharat Bhushan products or services is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on a secure server that only selected Bharat Bhushan personnel and contractors have access to via password. We also encrypt your personal information and thereby strive to prevent unauthorized parties from viewing such information when it is transmitted to krchoksey.com.

Arbitration (According to Delhi)
If any dispute arises between the Parties hereto during the subsistence of this Agreement of thereafter, in connection with or related to the validity, interpretation, implementation or alleged breach of any provision of this agreement, the dispute shall, as far as possible be settled with the help of the official of the exchange of no such settlement is possible the parties hereby agree to refer such dispute to arbitration in accordance with the rules, bye-laws and regulations of the said stock exchange. The Member broker and the Client hereby agree that they shall co-operate with the exchange officials and provide all relevant documents in their possession so as to expedite the settlement through the arbitration process.

The Member broker and the Client hereby agree that they will assist and co-operate with each other in ensuring faster settlement of any arbitration proceedings arising out of the present agreement or from the provision of the Online Trading services by the Member broker and will accept arbitration awards in respect thereof.

Information is supplied upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to use or in connection with the making of any decision. No Information at this web site shall constitute an invitation to invest in any security or financial product. Any use of this website or the Information is at your own risk.

This website/information is provided to you on and “as is” and “where-is” basis, without any warranty. Bharat Bhushan Equity Traders Ltd., for itself and any third party providing materials, services or content to this website, makes no representations or warranties, either express, implied, statutory or otherwise of merchantability, fitness for a particular purpose, or non-infringement of third party rights, with respect to the website, the information or any products or services to which the information refers. Bharat Bhushan Equity Traders Ltd. will not be liable to you or any third party for any damages of any kind, including but not limited to, direct, indirect, incidental, consequential or punitive damages, arising from, or connected with the site, including but not limited to, your use of this site or your inability to use the site, even if Bharat Bhushan Equity Traders Ltd. has previously been advised of the possibility of such damages.

You agree to indemnify, defend and hold Bharat Bhushan Equity Traders Ltd., its and their Affiliates and any of its and their directors, employees, advisors, suppliers, advertisers, agents or sponsors harmless from and against any and all claims, damages, losses, costs (including without limitation reasonable attorneys' fees) or other expenses that arise directly or indirectly out of or from (i) your breach of these Terms and Conditions; (ii) your violation of the undertaking, representation and covenants mentioned above; and/or (iii) your activities in connection with this web site. The maximum liability of Bharat Bhushan Equity Traders Ltd. and its Affiliates to the Customer shall be subject to the amount of fees paid by the Customer for the services that he/she may have availed of through the Website or in pursuance of the Offer or the Service (iv) a third party that your use of the web site or the use of the web site by any person using your user name and/or password (including without limitation your participation in the posting areas or your Submissions) violates any applicable law or regulation, or the rights of any third party.

Applicable Law and Jurisdiction
These terms and conditions are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at New Delhi, India for the resolution of all such disputes. The offering of the Service is subject to the requisite permissions, approvals, licenses and any other clearance from the appropriate regulatory authority viz., Securities and Exchange Board of India, National Stock Exchange of India Limited, Bombay Stock Exchange Limited, Mumbai and any other relevant authority that may be the regulatory authority of the Service.

In the event any provision of these terms and conditions is determined by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable such provision shall be deemed to have been deleted from these terms and conditions, while the remaining provisions shall remain in full force and effect. Bharat Bhushan Equity Traders Ltd. 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither shall the course of conduct between the parties nor trade practice shall act to modify any provision of these terms and conditions.

Browser Requirement
You must have Internet Explorer 6.0 with 128 bit encryption or Netscape Communicator 4.7.

User/member interaction features

Bharat Bhushan has many features that provide for users/members to disclose their identities and communicate with other users/members. Your use of such features and disclosure of any personal details (e.g. e-mail address) by you through these features are at your sole risk and Bharat Bhushan accepts no responsibility for the same. However, if your privacy has been intruded as a result of participating in such features, you could notify us by e-mail at nse@bharatbhushan.com

Other Websites
The Bharat Bhushan site contains links to other websites. Bharat Bhushan is not responsible for the privacy practices or the content of such websites.

Notify Us
If at any time you become aware of the fact or believe that Bharat Bhushan or its users/members have not adhered to these principles, please notify Bharat Bhushan by e-mail at nse@bharatbhushan.com and we will use all commercially reasonable efforts to promptly determine and correct the problem.

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